Shipping & Handling

When will I receive my item?

Shipping time depends on your location. orders typically take between 6-10 days to process but may take longer due to COVID. We do not currently have any international shipping options, and expedited delivery is not available at this time.

How do I track my order?

Once your order has shipped, you will receive an email with the tracking information for your delivery.

Where is my order shipping from?

Your order is shipping from Spectrum Designs Foundation located in Pleasantville, NY.

My order is taking too long. Can I cancel my order?

If you wish to cancel an order, you may request a refund if it has not yet been shipped. Please fill out the contact us form and include your order number to request a cancellation and refund.

Returns & Exchanges

It is our mission to make products that are unique and wonderful as our customers. If you are not 100% satisfied with any apparel item you purchase, we will gladly accept returns and exchanges.

What items can not be returned or exchanged?

• No returns allowed on any clearance items except for defects in craftsmanship or material.
• No returns allowed on drinkware, prints, notecards, and caps/hats, unless defective.
• No returns allowed on any food items, including granola.

I need to exchange an item/items for a different size or color.

• If you are exchanging an item(s) from a single order, please fill out the contact us form and provide your order number.
• Specify what size(s) and/or color(s) you are returning and why.
• Once your form is received, we will send you a return authorization code and shipping address for your return.

For all exchanges:

• We must receive your completed form within 30 days of when the item was delivered to you.
• Merchandise must be returned in its original packaging in unused/unworn condition with original hangtag attached.
• Customer is responsible for return shipping costs.
• We are not responsible for items that are poorly packaged and will not issue an exchange on any item that is damaged in the return process.
• We recommend insuring your shipment for the full value.

Once your order is received, we will credit you. You can go online and place a new order for the size(s) and color(s) that you would like.

I am missing an item from my order, Received An Incorrect Item, or Have Received A Damaged Item.

To help resolve this quickly, please fill out fill out the contact us form , provide your order number, and clearly explain what is incorrect about your order.

• Once your form is received, we will send you a return authorization code, a shipping label, and shipping address for your return.
• We must receive your completed form within 30 days of when the item was delivered to you.
• All items must be returned in its original packaging, in unused/unworn condition and with original hangtag attached.
• Customer will not be responsible for return shipping costs for damaged or missing items.

Other

How do I place a wholesale order or a retail bulk order (50+ quantity)?

Please fill out the this form and a team member will be in touch shortly.

I have a question that is not answered here. How do I contact customer service?

Please fill out this form and provide your order number if applicable and a team member will be in touch shortly. If you need to speak to someone you can call 516-767-7187 ext 3315.